EACH DIGIT
Behind the scenes of the consulting world, a lot of effort goes into defining the boundary of the service or project at hand. This is to make sure both client and consulting firm are on the same page on in-scope and out-of-scope items. For this purpose, every single agency has their own standard set of […]
Business cases are tricky matters. Specially within the multi-layered ecosystem of an enterprise organisation where competing for budget is the hot game. In some corporations, competition is so intense that huge amounts of energy and resources go toward winning the budget over other departments. This is at the expense of ending up with silos and […]
Every day during busy lunch hours at a fast food chain (I leave you to select your favourite), there is a very loud process, however more notably there is also smooth absolute operational excellence. But how “can we know”? Well, we can see. We see the delivered output, i.e. number of customers served, the frequency […]